Frequently Asked Questions

See The Most Frequently Asked Questions And Answers

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Frequently Asked Questions
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See The Most Frequently Asked Questions And Answers
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This article answers the most common questions about AskYourPDF
  • What is AskYourPDF?
  • How can I sign up to Premium or Pro Plans?
  • How does billing work?
  • Can I upload any document?
  • Can I chat in any language?

What is AskYourPDF?

It’s an application that lets you chat with any document you upload.

How does it work?

The application uses artificial intelligence to analyze the content of the document and provide a chat interface for users to ask questions and get answers.

Can I upload any document?

We support multiple document formats ('.pdf', '.txt', '.ppt', '.pptx', '.csv','.epub', '.rtf')

How does billing work?

AskYourPDF has three plans: Pro, Premium and Enterprise. See here for details.

Is it necessary to create an account to use the application?

No, you do not need to create an account to use the application, but there are restrictions. You need an upgraded plan to explore the vast capabilities of AskYourPDF

Can I chat with other users of the application?

No, the chat interface is only for interacting with the content of the document

Is there a limit to the number of documents I can upload?

Free users can upload one document per day. Premium and Pro users can upload 50 and 150 documents per day respectively. For higher number of uploads, users need to contact us for the enterprise plan.

Is the application free to use?

Yes, the application is free to use but there are restrictions. You need an upgraded plan to explore the vast capabilities of AskYourPDF

If I cancel my subscription will I get a refund?

Subscribers can cancel their subscription at any time. No refunds will be provided for any unused portion of the subscription period.

Can I chat in any language?

Yes, AskYourPDF is multilingual and lets you chat in any language of your choice.

Can I download the chat history?

Yes, you can download the chat history.

What if I have a question that the AI can't answer?

If the answer lies in the uploaded document, then there’s high likelihood the AI will answer it correctly.Note that the AI is constantly learning, so if it cannot answer your question, you can always ask a different question.

Is my data secure?

Data privacy is our highest priority, so yes, your data is secure and the application uses industry-standard (SSL encryption) security measures to protect your information.

Can I edit the document while using AskYourPDF?

No, you cannot edit the document itself while using AskYourPDF.

Can I use AskYourPDF on any device?

Yes, AskYourPDF is accessible from any device with standard browsers and an internet connection.

Is there a limit to the size of the document that can be uploaded?

Yes, the maximum file size for document uploads is 15MB for free users. However, Premium and Pro users can upload as high as 30MB and 90MB respectively. For larger file sizes, users need to contact us for the enterprise plan.

Can I upload multiple documents at once?

No, you can only upload one document at a time. But this will be possible in the future.

Can I upload password-protected documents to AskYourPDF

No, you cannot upload password-protected documents to AskYourPDF.

Is there a discount for students?

Yes, however, there isn't currently an automated application process. We will provide you with a discount coupon if you contact us at billing@askyourpdf.com with details of your educational institution and enrolment.

How long are the chat sessions saved on AskYourPDF?

The chat session is available as long as the tab is open.

What if I have a question or a problem while using AskYourPDF?

If you have any questions or problems while using AskYourPDF, you can contact our support team, who will be happy to help you.

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